FAQs
Sunday, October 3rd – Tuesday, October 5th
Hilton New Orleans Riverside, Two Poydras Street, New Orleans, Louisiana
WE HAVE ANSWERS
All Phenix Beauty on the Bayou guests will have a complimentary resort fee (normally $30 per night). This includes access to premium resort amenities at no extra cost.
What’s included:
- Premium guest internet access
- Daily $10 food & beverage credit
- One-hour indoor tennis or pickleball court rental (including equipment)
- Daily $20 laundry/dry-cleaning credit
A Guest is anyone not affiliated with Phenix Salon Suites, such as a friend or an extended family member attending in a personal capacity that is not working in any role within a store or location or involved with Phenix at any level. For Lifestyle Professionals, this may also apply to spouses that are not affiliated with the industry. All Managing Partners must register using the Managing Partner registration type. Guests may not attend the training sessions or General Session, however, tickets may be purchased for them to attend the social events. For questions contact Kristin Duim at kduim@phenixsalonsuites.com or call 425.330.6477.
Yes. Guest tickets may be purchased for the following social events: Opening Night Party at Mardi Gras World, The Awards Reception, the Networking Lunch, and Breakfast as seen at the website at www.PhenixBeautyontheBayou.com . For questions, please contact kduim@phenixsalonsuites.com or call 425.330.6477.
Yes. Additional guest tickets may be added after completing by contacting Kristin Duim kduim@phenixsalonsuites.com or call 425.330.6477
No, guests may not attend Phenix Salon Suites meetings or General Session. Approved attendees will be required to scan into meetings and the “Guests” access will not allow for this.
Yes, all guests must attend registration to pick up their welcome package and event badge as well as to ensure they are properly registered on the app and can access their tickets.
If you need assistance with an existing reservation, please contact Phenix Salon Suites’ Director of Registration, Kristin Duim at 425-330-6477 or via email at kduim@phenixsalonsuites.com . Please note that some restrictions may apply.
Check-in begins at 4:00 pm, while checkout is at 11:00 am.
Cancellations made within 72 hours of the scheduled arrival date and no-shows are subject to forfeiting all fees paid. Certain exceptions may apply. In the event you can no longer attend, please promptly contact Kristin Duim at kduim@phenixsalonsuites.com or call 425.330.6477.
Please note attendance is a requirement of the franchise agreement and refunds will not be issued without approval of CEO, Brian Kelley.
No, hotel bookings for this event are not eligible for purchase using Hilton Points and all rooms must be booked through the Phenix Beauty on the Bayou website at www.PhenixBeautyontheBayou.com in order to register for the event. For questions contact Kristin Duim at kduim@phenixsalonsuites.com or call 425.330.6477.
No, hotel bookings for this event must be booked through the Phenix Beauty on the Bayou website at www.PhenixBeautyontheBayou.com in order to register for the event. Attendees will not be able to check out of the event registration without booking a hotel room. For questions contact Kristin Duim at kduim@phenixsalonsuites.com or call 425.330.6477.
No; meeting entrance and event tickets are generated through the Phenix Beauty on the Bayou event app, available for free download and use via the Apple App Store and Google Play Store. Each attendee must create an individual profile with their own email address in the Phenix Beauty on the Bayou app to access event tickets and schedules. Please note that attendees without a profile set up in the event app will not have a ticket and will not be able to access any events. A complete, personalized event schedule is located on the app. Don’t forget to bookmark the app and save it to your home screen for one-click access to the agenda and real-time event updates. An event staff member will be available onsite to assist with app questions and set up. For questions on the app contact Ambrosia Hitchcock at ahitchcock@phenixsalonsuites.com or call 206.804.1061
Yes; whether it is a personal or work-related email is up to you, but you must have access to the inbox you will be receiving your emailed confirmation from. If you cannot access the email associated with your account in the app, you will not be able to access your ticket for the event. For questions on the app contact Ambrosia Hitchcock at ahitchcock@phenixsalonsuites.com or call 206.804.1061
YYes; every attendee must use their own email address. The system will not allow for two attendees to register under the same email address since all tickets are individually tracked to a person whose email must be in the system. Attendees must be able access the email associated with their account in the app or they will not be able to access their tickets for the event. For questions on the app contact Ambrosia Hitchcock at ahitchcock@phenixsalonsuites.com or call 206.804.1061
